This section describes the service levels that apply to iSHARE Adhering Parties, Certified Parties and the Scheme Owner. 

A service level measures the performance of a service. Per service level described in this section, an explanation of the service level is given before both the norm and the minimum level are defined.

The following service levels are described per party. Please click on the 'X' in each column to be redirected to the specific service level description.


Adhering PartiesCertified Parties

Scheme Owner

Service level
AvailabilityXXX
PerformanceXXX
IncidentsXXX
SupportXXX
Reporting
XX


The service levels are monitored by the Scheme Owner through: 

  • Analysis of certified party reports;
  • Random sampling.

No norm is set for monitoring frequency or detail.